Shipping policy
Last updated: 19/10/2025
Thank you for shopping with Lucky You General Trading. Below you will find information about our shipping policies, timelines, and related guidelines.
1. Order Processing
All orders are processed within [Processing Timeframe, e.g., 1-3 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via WhatsApp +971545994949.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [Tracking Activation Time, e.g., 24 hours].
4. Customs, Duties, and Taxes
Lucky You General Trading is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Lucky You General Trading is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
We currently [do] ship outside KSA, Bahrain, Qatar, Oman, Kuwait.
7. Contact Us
If you have any questions about our shipping policies, please contact us at:
+971545994949