Refund policy

At Lucky You General Trading, we take pride in offering high-quality clothing, accessories, and cosmetics. Due to hygiene, safety, and product integrity standards, all items sold are non-returnable and non-exchangeable, except in cases where the product is defective, damaged, or incorrect upon receipt.

Non-Returnable and Non-Exchangeable Items

All products purchased from Lucky You General Trading, whether in-store or online, are non-returnable and non-exchangeable for any reason other than a verified manufacturing defect, damage during delivery, or an incorrect item received.

This applies to, but is not limited to:

• Clothing and fashion accessories

• Cosmetics, skincare, and personal care products

• Jewelry and earrings

• Intimate apparel and swimwear

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please contact our Customer Care Team within 48 hours of receipt.

To process your request, please provide:

• Your order number

• A clear photo of the item and packaging

• A brief description of the issue

Once verified, you will be eligible for one of the following options:

• Replacement of the item, if available

• Store credit equal to the item’s value

• Refund through the original payment method

We will bear the cost of return shipping for defective or incorrect items.

Refund Method and Processing Time

Refunds, when approved, will be issued through the original payment method within 7–14 business days from the date of approval.
Please note that your bank or payment provider may require additional time to complete the process.

Lucky You’s Rights

We reserve the right to:

• Inspect and verify any claim of defect or damage before approving a refund or replacement

• Refuse requests that do not comply with this policy

Update this policy in line with consumer protection